Frequently Asked Questions (FAQ)

It's important to know everything you can about the products you're buying and the company you are supporting - that's why we seek to be transparent about all of our processes and procedures. We hope the below will answer your questions about our company, products, and procedures. If anything is missing here, please contact us!   

About Our Products

Where are your products made?  Our products are made in the USA and orders are shipped directly from our facility in Lexington, Kentucky.

What products do you have?  We are constantly crafting new products to match every season, mood, and body and are inspired by our favorite scents and colors. Try our Chill Pill® Bath Fizzer or Shower Fizzers™ for a fun, fizzy, and fresh experience. Signup for our mailing list to see new products as they are available. 

About My Purchase

I have a question about a product that I purchased in a retail store. Bolli & Fritz is a wholesale vendor and online retailer: Our products are available from retailers across the U.S. and beyond. If you have a question about a product that you purchased in a retail store, please contact us at 859.785.8500 or email us at

What are the hours for Customer Service?  You can contact Customer Service anytime at Our office hours are Monday-Friday, 8:30 a.m. - 5:00 p.m. EST.

About Shipping

What is your shipping policy?  We ship our products within the United States (including Alaska and Hawaii) via USPS, UPS, and FedEx. As this time, we are unable to ship to Guam, Puerto Rico, and the U.S. Virgin Islands.Orders are typically shipped within 24-48 hours, if placed during regular business hours. Orders placed after business hours will process the following business day.

About My Account

I've forgotten my password and can't log in to my account - what do I do?  Reset your password by clicking here and entering the email address you used to set up your account.

What's the best way to stay up to date with the latest from Bolli & Fritz?  Our emails include exclusive offers, product announcements, and more! Sign up for updates at the bottom of the homepage.

Additional Questions

Are there wholesale distribution opportunities with Bolli & Fritz?  Absolutely! To learn more about wholesale distribution, contact us at 859.785.8500 or email us at

Who should I contact for a press inquiry?  Contact our marketing team by calling 859.785.8500 or email us at